GRIEVANCE CELL

Member Name Member Type
Dr. Shalini Khowala Chairperson/Principal
Mr. Rajendra Prasad Co-ordinator
Mr. Sudhanshu Shekhar Jamaiyar Member
Mr. Sanjay Kumar Yadav Member
Usha Marandi Alumni
Deepak Kumar Yadav Alumni
Sandhya Kumari Alumni
Mr. Manish Pathak Alumni
Md. Tabarak Hussain Student (Session:2021-23)
Dayanand Kumar Student (Session:2022-24)

What is Students Grievance Redressal Cell?
The grievance procedure is a machinery to sort out the issues between student and college. It is means by which a student who believe that, he / she has been treated unfairly with respect to his /her academic/administrative affairs or is convinced to be discriminated is redressed. It is advice to settle a problem. It enables to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the college. It involves a process of investigation in which ‘Student’s Grievance Cell’ (GRC) enquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Matters are disclosed to only those, who have a legitimate role in resolving the matter. Emphasis on procedural fairness has been given with a view to “the right to be heard and right to be treated without bias”.

Nature of Grievance
The students’ grievance redressal cell deals with grievances received in writing from students regarding academic matters, examination matters, financial matters, health services, library and other services.

What are the objectives of Students’ Grievance Redressal Cell (GRC)?

  • To ensure a democratic environment in the campus,
  • To enlighten the students on their duties and responsibilities to access benefits due under the policies,
  • To solve the various personal and educational related grievances of the teacher-trainee,
  • To provide the students access to immediate, hassle free recourse to have their grievances redressed.
  • To make the institute student friendly,
  • To encourage the students to express their grievances/problems freely and frankly, without any fear of being victimized.
  • To institute a monitoring mechanism to oversee the functioning of the Grievance Redressal Policy
  • To ensure the qualitative as well as quantitative development of the college through students’ grievance Redressal cell.
  • Powers and Functions of the Cell:
    Powers:
    • Incase of any grievance the members of the cell are empowered to sort out the problems at their level through discussion with students.
    • In case the members fail to find out any solution then the matter is referred to the Principal for resolving the matter.
    • Considering the nature and depth of the grievances due inquiry is made by the members of the cell and through personal discussion the matter is solved.
    • If anybody is found to be guilty for any kind of nuisance, he or she is given punishment with due consideration with the principal. The nature of punishment includes verbal as well as written warning, information to the parents, financial punishment, information to the police (if situation arises for so) and expelling from the college as per the rule of the university.
    Functions:
    • The cases will be attended promptly on receipt of written grievances from the students.
    • The committee will review all cases and will prepare statistical reports about the number of cases received.
    • The committee will give report to the authority about the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher authorities.
    • The committee will send its report with recommendations, if any to the Principal/Secretary of the college and a copy to the aggrieved student within a period of 15 days from the receipt of complaint.
    Procedure of making a grievance registered with Students’ Grievance Redressal Cell

    The students have to place their grievances in the suggestions box/complaint box placed at various points like college office and library. The coordinator in turn intimates the matter to the committee for necessary action. Final report based on grievance received and resolved will be submitted to the Principal and further course of action will be decided and the same shall be intimated to the aggrieved student/s. The grievance can also be registered by logging on the college website and the redressal will be initiated within 7 working days.

    Download Sample Application Form




    Contact Info

    • Scholar B.Ed. College Giridih
    • Banhatti, P.O.:- Motileda Block:- Bengabad
      Dist.:- Giridih, Jharkhand Pin Code - 815302
    • Mobile - 9572434301, 9234056441
    • Email - scholar.bed@gmail.com
    • Last Updated on:- 01/08/2023